• Where are the masterclasses?

    All masterclasses have been moved to ravengrade.com. All active premium members who subscribed on or before Friday 15 September 2022 will have free access to Ravengrade.com for as long you stay subscribed. Please note that a password reset is required to get access to your account. 

    What payment methods do you accept?

    We accept Paypal and all major Credit / Debit cards.

    Where can I view my invoices?

    You can view your invoices here

    What happens once I've completed the payment?

    Once you have completed your payment, you will be upgraded to a premium user and you will have instant access to the premium content.

    Will my premium membership auto-renew?

    When upgrading to premium membership, you will be subscribed to an automatic payment plan. If you do not wish to auto-renew, you can cancel the automatic payment by navigating to the "my purchases" menu, clicking on the "manage" link and using the "cancel renewal" button. If you did pay with PayPal, you have to cancel your subscription on our site and on paypal.com.

    If you pay using PayPal your account gets charged on the renewal date (CEST). If you pay using a creditcard charge will occur 3 days before the renewal day (CEST) unless the subscription is cancelled. In the case of a failure we will retry to capture the payment at a later time. 

    How can I cancel my premium membership and the automatic payment plan?

    If you do not wish to auto-renew, you can cancel the automatic payment by navigating to the "my purchases", clicking on the "manage" link and using the "cancel renewal" button. 

    If you did pay with PayPal, you have to cancel your subscription on paypal.com by cancelling your billing agreement. If there is also a creditcard on file you have to cancel the subscription on our site as well.

    What happens once my subscription expires?

    Once your subscription expires, your membership will be returned to a member account. You will no longer have access to the premium content. You can renew your subscription at any time in order to retain these benefits.

    I forgot to cancel my subscription, will you offer me a refund?

    Whenever a subscription is not cancelled before the charge we will not be offering any refund. We highly recommend to cancel your subscription beforehand if you do not wish to get charged. 

    My subscription  accidentally expired, can I re-subscribe using at my old prices?

    We understand that your subscription might accidentally expire due to unfortunate circumstances (Such as an expired creditcard). If your subscription accidentally expired there is a 30 day limit where you can pay your invoice on this page, that should set you up for another year. If the subscription was intentionally cancelled we won't be offering legacy pricing, you are however free to re-subscribe at our current pricing

    Do you offer refunds?

    Since the content are digital items and can't physically be returned, there are no refunds offered on these products.

    My question is not listed above, how can I contact you?

    If your question isn't listed above contact us at support@lowepost.com